Delivirey and Return
• Article 1: Our products start to be prepared on the same day or the next day when you order. For this reason, we kindly ask you to inform us of your product withdrawal within 3 working days from the date you place your order.
• Article 2: We cannot cancel products with special size / fabric / color changes (if the period of 3 working days specified in Article 1 has been exceeded).
• Article 3: If the production of your order is completed and your order has been given to Cargo or Logistics (Transport) company, it cannot be canceled. In such a case, the incoming cargo should not be accepted and returned. When the required return reaches kordaj.com, you can use your right of return (unless it is the special order specified in Article 2).
• Article 4: For orders with a lower limit discount coupon, if any product in the order is canceled, if the remaining order amount does not meet the lower limit, the current campaign will be disabled and your fee will be refunded according to the remaining amount (in cases of cancellation not originating from kordaj.com). .
• Article 5: Your fee will be refunded within 7 working days after your cancellation request is received, if it complies with the cancellation conditions.
• Article 6: The above-mentioned cancellation conditions are valid for purchases made on our website. We kindly ask you to contact your sales consultant regarding the cancellation of purchases made on the website www.kordaj.com.
• Article 1: You have the right to return the product within 14 days, except for the following cases.
• Item 1a: Special order: Personalized fabric covering, foot color change, size change, corner direction change, etc. If there are such cases, the product cannot be returned.
• Article 1b: Hygienic products: These are personalized products due to their nature, and these types of products cannot be returned due to hygiene rules. (mattress, pillow, etc. products)
• Article 1c: Installed products: Installed as disassembled; Products made by our teams, professional installation teams or our customers are also non-refundable.
• Article 2: Products that are not returned in their original packaging will not be refunded. In the absence of the original package, we request that you pack the product in such a way that it will not be damaged while being transported by Cargo or Logistics (Transport).
• Article 3: If the product has a problem caused by its production, you can return the product free of charge within 30 days. In order to find out if there is a production error, we request you to submit the visual and written details that will be required to be conveyed to the production units, when requested by you.
• Article 4: Shipping fee is not refundable for arbitrary returns of products for which shipping costs have been received. You are entitled to a refund for a 50% return shipping fee for the arbitrary return of the products that have not been charged.
• Article 5: Campaign products cannot be returned. For this reason, we kindly ask you to carefully check the detailed information about our campaign products on the product detail page.
• Article 6: We specify the product dimensions on our site, it is out of our return and refund terms because the size does not fit. Please read product sizes and color carefully before purchasing the product.
• Article 7: For products sent by cargo, we request you to check the product package for damage. If there is any damage to the product package or the product, please attach a "Damage Assessment Report" to the cargo officer and do not take delivery of the product. Or, in case you give up the product without opening it when the product comes to you (However, this is possible except for the situations mentioned above. In both cases, we ask you to contact our sales consultant at (0538 6531031).
• Article 8: After your product is delivered to kordaj.com; Except for the situations you have previously stated, it will be made within 7 working days if it is undamaged and in accordance with the return conditions.
• Article 9: The above-mentioned return conditions are valid for purchases made on our website.
• Exchange Procedure
• Article 1: If you did not receive your product and want to use your right to change, you must first request a cancellation for the product you purchased (in accordance with the cancellation terms).
• Article 1a: If your request for change complies with the cancellation conditions; Your order will be canceled and your new order will be processed.
• Item 1b: If the price of the product you changed is higher than the price of the product you want to replace, kordaj.com returns the price difference as you made the payment when creating a new order.
• Item 1c: If the price of the product you have replaced is less than the price of the product you want to replace, your new order will be created after you pay the price difference.
• Article 2: Your cargo is delivered to you within 1-3 business days in Edirne and Istanbul on weekdays and within 2-6 business days outside Istanbul with the assurance of Aras Kargo. (Relevant times may vary depending on force majeure and remote locations.)
• Article 3: As soon as your order is shipped, you will be notified by an SMS and e-mail containing the cargo tracking information and the cargo delivery date.